Social BPM solution provides the point of intersection of process execution and collaborative activity. Enterprise Social Platform (ES3) enables process design more agile and visible across the organization. ES3 supports more effective process execution and augments human actions to mirror the way work is performed. A Social Company is highly focused on customer interaction with the enterprise. We believe that a customer needs to become a part of the corporate strategy by assessing and responding to external social media events that may generate new and reshape existing business opportunities.
- Identify source of information, where the information bottlenecks are, and the timeliness
or completeness of the information.
- Examine what feed or information is coming from outside the organization. Map the steps taken to
address these concerns or opportunities to act on the information, who is involved, and what steps each participant takes.
- Align insights received from social data with key performance indicators (KPIs) to make this actionable in
the context of the overall end-to-end process.